Terms and conditions

  1. Our prices

 

All our prices are on an individual basis and include VAT as well as insurance premium covering the ticket holder during the flight.

 

  1. Cancellation

 

  1. Hot air balloon flight totally depends on weather conditions. The pilot is the only person who can decide to take off. Vol en Ballon can cancel the flight until take off in case of bad weather forecasts or unsafe weather conditions, for security reasons. In that case, a flight postpone will be proposed.
  2. Ticket is valid for 2 years once it has been printed.

 

  1. Boarding conditions

 

Nobody can get on board without a valid ticket. As an air carrier, Vol en Ballon is under regulations of the Direction Générale de l’Aviation Civile. The pilot is the only one authorized to make decisions needed for the safe conduct of the flight in accordance with the applicable regulation. As such, he has full authority over the passengers. He’s allowed to unload anyone or anything unsafe, unsuitable or disrupting. As required by flights regulations, pregnant women are not allowed to fly on board a hot air balloon. We won’t allow children age less than 8 to fly. Children age 8 to 12 must be accompanied by an allowed and responsible adult. It is the responsibility of either the parents or the allowed accompanying person to release the exact age of the kid.

 

  1. Flight conditions

 

Flight depending on weather conditions, we cannot guarantee any path or tour. Average duration of a flight is one hour. Pilot can change the duration, the take off localization, meeting time and anything concerning the flight.

Flights are operated in VFR conditions (as defined by regulation of Direction Générale de l’Aviation Civile). Vol en Ballon has declared its air carrier activity at DSAC (Direction de la Sécurité Aérienne Civile), in conformity with the applicable regulation. Carrying less than 4 passengers per flight, Vol en ballon doesn’t need a CTA (Air Carrier Certificate) ; however, Vol en ballon is following the same requirements.

 

  1. 5. Claims

 

Any claim, payment default or any difficulty with our service will be submitted to the jurisdiction of the Sarlat law courts or of the Dordogne department except for cases falling within the public policy remit.

 

  1. Insurance

 

Any passenger is covered under the air carrier “third-party liability” airships insurance. The risks are managed under the terms of the Warsaw Convention on passenger air transport. Personal items brought onboard by passengers are not covered by the insurance policy. The customers are informed and explicitly accept that the air carrier cannot be held responsible for any loss or deterioration of an object.

Your requirements

 

  1. Medical Conditions

 

Vol en ballon is not qualified to judge your physical condition for a flight, it is your responsibility to take advice to whom may be qualified. You cannot fly if you wear hip or knee prosthesis, if you have broken your ankles in the past or suffer from a serious medical trouble or if you just had a surgery operation, without a medical certificate confirming you are in good medical conditions. We regret to refuse pregnant women or any person under the influence of drugs or alcohol.

 

  1. Communication of personal information

 

Vol en ballon will ask you to confirm that you are in good medical conditions and will need the following informations to edit your ticket and establish the weight quote (mandatory for air security ) :

– Name, first name, weight (in Kg)

 

  1. Children

 

For safety reasons, we only accept children from 8 and measuring at least 1.20 m.Children age 8 to 12 must be accompanied by an allowed and responsible adult. It is the responsibility of either the parents or the allowed accompanying person to release the exact age of the kid

 

  1. 4. Suitable clothes

 

We advise you to wear comfortable clothes appropriate to the time of year. You dont need to worry about the cold, but it might be a good idea to bring a woolly jumper since it can get chilly before a morning flight or after an evening flight. Wear closed, flat shoes, and bring a hat or cap.